SOLVIT is a free service provided by the national administration in each EU country and in Iceland, Liechtenstein and Norway.
SOLVIT can help you when your EU rights as a citizen or as a business are breached by public authorities in another EU country and if you have not (yet) taken your case to court (unless you have just made an administrative appeal).
Typical issues SOLVIT can help you with:
- Getting your professional qualifications recognised
- Visa & residence rights
- Trade & services (businesses)
- Vehicles & driving licences
- Family benefits
- Pension rights
- Working abroad
- Unemployment benefits
- Health insurance
- Access to education
- Cross-border movement of capital or payments
- VAT refunds.
SOLVIT cannot help:
if your company is having problems with another company
if you have a consumer-related problem
if you are seeking compensation for damages
if you take your case to court (due to its informal nature, SOLVIT cannot run in parallel with formal or legal proceedings).
SOLVIT is mainly an online service. Although there is a SOLVIT centre in each country, the best way to contact them is via this website.
SOLVIT aims to find solutions within 10 weeks – starting on the day your case is taken on by the SOLVIT centre in the country where the problem occurred.