New Vacancy - Communication Officer - Job Description

New Europeans is a civil rights organisation which champions freedom of movement, non-discrimination and the principle of solidarity in Europe, with local and regional branches and networks across Europe.


Department: Trust for London Project    

Job title:  Communications Officer

Reporting to:  Project Development Officer (with oversight from Director of Communications based in Europe)

Contract: Fixed term contact (July-March 2021)

Location: Remote (but regular attendance team meetings remotely or at Whitechapel Office when safe to do so)

Hours: 14 hours per week

Salary: £26,000 pa pro rata

Holiday: 25 days pa pro rata

Probation Period: 6 weeks

Last updated: June 2020


The London branch of New Europeans exists to amplify the voice of EU citizens living in the UK, and London in particular; to encourage the integration of EU citizens in their communities through active citizenship; and to support, promote and safeguard the rights of Europeans, or people exercising their EU citizenship rights in the UK.

The London branch engages individuals directly, in partnership with community groups and organisations, and online.

The organisation has worked to combat the negative discourse on European Citizenship and the impact of, and concerns about, Brexit for EU citizens; provides practical help and support to this community including applying to the EU Settlement Scheme and information in community languages (including How to get involved, On Voting and The Big European Citizens’ Survival Guide on Brexit); as well as organising events and training for the third sector on EU citizens’ rights.

We also work with other groups and organisations in the migration sector on projects and through networking. We liaise regularly with the Home Office and EU Delegation, and funder and third sector networks.

In addition, we have a staff member seconded to the Citizen Integration Initiative at the GLA, successfully leading on developing information for European Londoners.

The Communications Officer will be joining the London team in the last year of a two-year project funded by Trust for London.

The project aims to amplify the voice of EU citizens and to support voluntary and community organisations in London to be better prepared to support the rights of EU citizens to live and work in the UK.

Project aims include increasing awareness and capacity among VCS organisations in assisting EU citizens; increasing the inclusion of EU citizens’ rights in Third Sector discourse; and to support activity and self-advocacy amongst European communities.


Role summary

This is an opportunity to be part of a team working in London in a small organisation at a time of significant change and uncertainty for EU citizens living in the UK, and in the midst of COVID-19.

The purpose of the role is to provide communications support as New Europeans adapts how it works during COVID-19, and as the transition period for Brexit comes to an end.

The role will be critical in building on New European’s profile, in communicating our vision, and the difference we make.

With a strong track record of strategy development, writing and storytelling skills for communications, the postholder will have the opportunity to help us build New Europeans profile, working across a wide range of mainly external communications areas for a range of audiences, including digital and social media, editorial, and events.

As the sole communications role working on this project in the New Europeans London office, you must be a strong self-starter with a proactive and solutions focussed approach.


Overall role

1. Profile building and messaging - build on New Europeans’ profile to raise awareness of, and interest in, its services and position in the sector to strengthen New Europeans as a relevant partner in the national and international debate on EU migration.

2. Content and materials development ​- produce high-quality, engaging materials, resources and content for a range of audiences.

3. Content calendar – ensure New Europeans is well positioned to contribute to key events and global moments (e.g. political activities focusing on Brexit and immigration, Refugee Week, local community events) as well as New Europeans activities in the UK (e.g. partnerships, webinars, online networking and training events etc) and across Europe.

4. Digital communications and social media​ - ensure New Europeans website and social media accounts are accurate and engaging spaces for our clients, members, the migrant sector, the wider voluntary and community sector, and the general public. Develop content and messaging for these channels.

5. Monitoring, evaluation and reporting​ - ensure that communications activities are tracked against our funding objectives, putting in place systems for measurement, evaluation and reporting.

6. Stakeholder and partner relationships​ - develop relevant relationships with key partners (e.g. Communications teams in partner organisations, smaller community organisations, third sector, and funders).


Specific duties

- Work closely with the Project team to review, develop and implement a Communications Strategy across the organisation’s London activities, the Project’s second year, and for New Europeans in the run up to Brexit. There will also be some cooperation with colleagues working on the Communications Strategy for New Europeans’ activities in Europe.

- Research and write high quality communications both in print and digital formats that is tailored for a range of audiences ranging from the public, funders, partner agencies and vulnerable EU citizens in the UK and London particularly.

- Review and update our website, and produce content. Monitor and post to our social media channels, engage online with stakeholders and partners in the community alongside the Project team.

- Produce and disseminate materials for individuals, groups and organisations such as leaflets and e-newsletters on specific pieces of work including the EU Settlement Scheme, as well as more general content such as Brexit, or opportunities to engage with New Europeans.

- Write and develop case studies of both New Europeans staff and stakeholders for dissemination across various channels.

- Maintain up to date records of communications and monitor any known outcomes and impact of these communications. Produce reports and analysis about communications to as required.

- Contribute to project planning, record-keeping and other general administration.

- Liaise and collaborate with colleagues and partners to support, or partner on, relevant campaigns. Represent New Europeans at forums and networking events as required, and that are relevant to the role.

- Maintain and disseminate internally up to date knowledge on immigration and relevant issues including welfare, equality and diversity, community cohesion.

- Contribute to the development and implementation of an organisation-wide media and PR strategy to publicise this work, working with the Director of Communications/CEO and other individuals tasked with communication for the two organisations to ensure unified communication.


Working conditions

1. The working week consists of 14 hours, with the option of flexible working.

2. The Communications Officer will work remotely, but with regular online and face to face meetings (when safe to do so) with the rest of the London team, and occasionally with colleagues based in Europe. The New Europeans office is 179-181 Whitechapel Road, London, E1 1DN.



·     Educated to degree level or equivalent experience

·     Excellent literacy and numeracy skills

·     Minimum 2 years’ experience of working in communications or marketing

·     Ability to work as part of a team

·     Committed to promoting our core values in all areas of work

·     An interest in migration issues in the UK, the charity sector, and promoting equality and diversity

·     Proven ability to produce meaningful and high-quality communications for a range of audiences

·     Experience of working with relevant communications channels and software

·     Experience of writing website content and using web software

·     Exceptional written and verbal communication skills

·     Good organisation skills and ability to work to deadlines

·     Flexible and adaptable approach to work

·     Good interpersonal and networking skills



·     Fluency in a second European language

·     Confident with public speaking


How to Apply

Send a covering letter (no more than 1 page) and CV to Lydia Martin at Include Communications Officer Application in the subject line. Deadline 5pm Monday 6th July 2020


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